Payments and cancellation

Prices

Pro costs $39.99 a year (about $3.33 a month) or $6.99 a month. Prices are in US dollars and are taken from your Wiozen balance. A local-currency amount on the pricing page is an estimate; the charge itself is in dollars.

Company and seller details are on the seller details on the Wiozen account. They are not repeated here.

How you pay

You buy Pro on the pricing page. The whole price is charged at once from your Wiozen balance. There are no part payments. If your balance is short, the page shows how much is missing and links to the place where you add balance.

Adding balance is done on the Wiozen account and follows its own terms. Money you added is covered by the Wiozen account refund page.

Pro starts right away

Pro starts the moment you pay. Before you can buy, you tick this box: "I want Pro to start right away. I know I cannot withdraw from this digital service and that the fee is not refunded." We keep the time and the IP address of that confirmation with your subscription.

If you live in the European Union or the United Kingdom, ticking the box is also your request that Pro starts before the withdrawal period ends, and your acknowledgement that you lose the right to withdraw once the service has been fully provided.

Renewal

Pro renews by itself until you turn renewal off. The yearly plan renews every 12 months for $39.99, the monthly plan every month for $6.99, both from your Wiozen balance.

We email you 14 and 3 days before a yearly renewal and 3 days before a monthly one.

If the balance is short on the day, Pro keeps working for 7 more days while we try once a day. After that you are on Free.

Cancelling

You can turn renewal off on the pricing page at any time. Pro then works until the end of the time you paid for and nothing more is charged. The unused rest of a period is not refunded in part. You can turn renewal back on before the period ends.

Switching between monthly and yearly

From monthly to yearly takes effect at once. The yearly price is charged in full and the days left in the monthly period are added to the end of the yearly one.

From yearly to monthly takes effect when the yearly period ends.

Price changes

A price rise applies only to renewals that fall at least 14 days after we tell you, by email and on the pricing page. A price cut applies at once. A period you already paid for is not changed.

Refunds

Pro starts right away and you confirm that when you buy, so a paid period is not refunded. There are two exceptions. If Wiozen ends the service, or closes your account although you did nothing wrong, the unused part of your paid time is refunded by the day. And the rights you have by law over a defective service stay as they are.

A refund goes back to your Wiozen balance. To ask for one, write to support.

Questions and complaints

Write to support and we answer there. You can also turn to the consumer body or court that applies where you live.

Language

These texts are published in Turkish and English. If the two versions differ, the Turkish version applies.